Change of Mind

We understand that sometimes your order arrives and it’s just not quite what you expected. If you’ve had a change of mind, we’re happy to offer a refund for items returned within 30 days of receiving your order. For this reason, we encourage customers to try their item in the first few days after delivery to ensure it meets their expectations!

To be eligible, the item must be returned in as new condition, with all original packaging intact and unmarked. Any accessories, labels, or extras that came with the item must also be included. For products like sleeves or other plastic-based items, the packaging must be completely sealed and unopened – we do not accept change of mind returns for sleeves and other plastic accessories which have been opened.

We’ll assess your item’s condition upon its return. Once we’ve ticked all the boxes, we’ll be in touch by email to confirm the outcome and process your refund. In cases where the item does not meet the return conditions, we may offer store credit instead.

If you're returning an item due to a change of mind, the return shipping cost will need to be covered by you. We suggest using a tracked service to make sure your items arrive safely and can be processed without delay.

Exchanges

Exchanges are best handled by returning your original item for a full refund and placing a new order for the item you’d like instead. The same return conditions apply as detailed above under change of mind.

Faulty or Damaged Items

We take pride in the quality of our products and pack every order with care. But if something arrives damaged, or isn’t working as it should, we’ll make it right with a refund or replacement, depending on the situation.

If you believe an item in your order is faulty or damaged, please get in touch with us as soon as possible. We’ll ask you to provide a brief description of the issue, along with a few clear photos or a short video, so our team can assess the problem and get things sorted quickly.

Once we’ve reviewed the details, we’ll confirm the next steps. We may ask for the item to be returned for assessment. If that’s the case, we’ll provide a prepaid return label and ask that the item is securely packaged for its return journey.

Incorrect or Missing Items

We do our best to pack every order accurately, but if something is missing or not quite right, we’ll fix it as quickly as possible.

Please get in touch with us as soon as you notice the issue. We’ll ask for your order number and a brief description of the problem. If you received the wrong item, a photo can help us resolve it faster.

If a return is required, we’ll provide a prepaid label and cover the shipping. Once confirmed, we’ll send the correct item to you without delay.

Refunds

Once we’ve received and assessed your return, we’ll be in touch by email to confirm the outcome and process your refund.

Refunds are issued via the original payment method used at checkout. Depending on your bank or payment provider, it may take a few business days for the funds to appear in your account.

If you haven’t received your refund within a reasonable timeframe, we recommend checking with your bank or provider first. If you still need help, feel free to contact us and we’ll be happy to assist.

Returns that don’t meet our Change of Mind guidelines may receive a partial refund or store credit.

If your return relates to a faulty or incorrect item and is approved for a refund, we’ll also refund the cost of standard shipping. Any express shipping charges or delivery upgrades are not refundable.

For change-of-mind returns, shipping costs are not refunded.